Official Statement; Measures To Wane Congestion Over SIM Card Exercise

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The National Communications Authority has taken pragmatic measures to reduce congestion regarding the SIM card registration exercise in the country.

Read the full statement;

The National Communications Authority (NCA) has noted some public concerns regarding the SIM Registration Exercise, with specific regards to long queues and congestion at the customer care centres of Mobile Network Operators (MNOs).

The NCA understands the frustration and inconvenience of customers in their bid to complete the second stage of the SIM Card registration process. As a result, the NCA has been working with MNOs and the SIM Card registration application developer to improve the registration process and mitigate the current challenges. The measures being taken include

1. The deployment of additional registration points commensurate with the subscriber numbers of each MNO to ease the congestion. Outlets such as distributor shops, retail centers and other agent touch points across the country are being used for the SIM registration exercise. We urge customers to patronize these other outlets as they become available to complete the second stage of the registration process.

2. The deployment of various ad hoc registration points at various public areas, including lorry parks, churches, mosques, etc to ease the congestion at the customer care centers.

We will make announcements in communities wherever such ad hoc registration points are established.

3. The creation of additional temporary locations at various Government or State Owned

Enterprise facilities including:

a. NCA Regional Offices.

b. Community ICT Centers established by the Ghana Investment Fund for Electronic

Communications (GIFEC)

c. Post Office, etc.

4. The development and implementation of a daily quota and ticketing system for SIM registration bio capture at the customer care centers. MNOs will develop systems to schedule customers who have completed the first phase, to visit particular centers by a given date or window for the second phase of the registration.

The public is encouraged to be patient as these measures are rapidly implemented.

Further, customers are advised to complete stage one of the registration process, i.e. linking the Ghana Card with the SIM Card by dialing *404# before visiting the MNO customer care center or agent. This will further reduce the time spent at the customer care center of the MNOs.

The Ministry of Communications and Digitalization (MoCD) and the NCA are working with the MNOs to ensure that the SIM registration process is enhanced to make it fast, secure, safe and convenient for customers.

Issued by the National Communications Authority:

No. 6 Airport City, Accra

Tel: (0) 30–2776621/2771701 or 050-145-1522/3

E-mail: info@nca.org.gh

Date–6th January, 2022

About NCA

An Act of Parliament, Act 524 established the National Communications Authority (NCA) in December 1996, which has been repealed and replaced by the National Communications Authority

Act, 2008, Act 769.

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